Terms of Service

Agreement

These Terms of Service ("Terms") are an agreement between you and [Registered Business Name], [Registered Address] ("we", "us"), the operator of My True Bestie (the "Service"). By sending a message to our WhatsApp number, completing onboarding or paying for a plan, you agree to these Terms, our Privacy Policy and our Community and Safety Guidelines. If you do not agree, please do not use the Service.

What the Service is

The Service lets you chat, exchange voice notes and make voice calls with an AI companion on WhatsApp, in Hindi, English and Hinglish. Your companion keeps short notes about what you share so it can remember you in later conversations.

Who can use it

• You must be at least 18 years old and able to enter into a binding contract under Indian law.
• You must use your own WhatsApp number and give true details at onboarding. Giving a false date of birth is a breach of these Terms.
• You must follow WhatsApp's own terms and policies while using the Service.

We may ask you to confirm your age and may close accounts that do not meet these requirements.

Not professional advice, not for emergencies

Your AI friend can listen, encourage you and share general tips, but it is not a doctor, counsellor, therapist, lawyer or financial advisor, and nothing it says is professional advice. AI can be wrong, out of date or misunderstand you. Always check important information with a qualified person.

The Service is not an emergency or crisis service. If you are in distress or thinking about harming yourself, call Tele-MANAS on 14416 or 1-800-891-4416 (free, 24/7). In an emergency, call 112.

Free trial

• New users get a 48-hour free trial that starts with their first message.
• The trial includes chat and voice notes, subject to a fair-use limit of up to 200 messages, plus 3 free call minutes on the first call and 2 bonus call minutes on day 2 if you are still chatting.
• Only one free trial is allowed per phone number. Creating new numbers or accounts to get more trials is not allowed.
• Nothing is charged automatically when the trial ends.

Plans, credits and call minutes

• Prices are in Indian Rupees and inclusive of applicable GST [confirm GST status]. We may change prices for future purchases; changes never affect a plan you have already paid for.
• One message credit is used for each message you send and the reply you receive. When credits run out you can top up with a new plan.
• Message credits expire at the end of the plan period (each month for Annual). Unused credits do not carry over.
• Call minutes are deducted per second of call time, and stay on your account while your account is active.
• Each call can last up to 30 minutes. You get a low-balance warning, and the call ends when your minutes reach zero.
• Calls are started only by you. We never call you.
• Plans do not renew automatically.

Payments

Payments are made through a Razorpay payment link sent on WhatsApp, using UPI, debit or credit card, netbanking or other methods Razorpay supports. Your plan or minutes are activated automatically after Razorpay confirms the payment, as described in our Shipping and Delivery Policy. Refunds are covered by our Cancellation and Refund Policy. Razorpay's own terms apply to the payment itself.

Acceptable use

You agree not to use the Service to:

• Request or share sexually explicit content, or any content involving minors.
• Harass, threaten or promote hatred against any person or group.
• Plan or promote violence, self-harm, terrorism or any illegal activity.
• Share another person's private information without their consent.
• Impersonate anyone, or claim the AI's output was written by a human.
• Try to break, overload, reverse engineer or bypass the limits or safety rules of the Service, or use bots or scripts to send messages.
• Resell or commercially use the Service or its output without our written permission.
• Upload content that infringes someone else's rights or that is prohibited under Rule 3(1)(b) of the IT Rules, 2021.

Our Community and Safety Guidelines give more detail.

Your content

You keep ownership of what you send. You give us a limited licence to process it only to provide and improve the safety of the Service, as described in our Privacy Policy. AI replies are provided for your personal, non-commercial use.

Availability and changes

We work to keep the Service running, but it depends on third parties such as WhatsApp, Google, Sarvam AI, telephony providers and Razorpay. It may sometimes be slow, interrupted or unavailable, including because of their outages or policy changes. We may change, add or remove features, and will give notice on WhatsApp for changes that materially affect a paid plan.

Suspension and termination

You can stop using the Service at any time and ask for your data to be deleted through our Data Deletion Instructions.

We may warn, limit, suspend or close your account if you break these Terms or our Guidelines, if we are required to by law, or if your use puts others or the Service at risk. If we close your account without a breach on your part, we will refund unused paid credits on a pro rata basis. Accounts closed for a breach are not eligible for refunds of unused credits.

Disclaimers

The Service is provided "as is" and "as available". To the extent allowed by law, we make no promise that replies will be accurate, complete or suitable for any purpose, or that the Service will be uninterrupted or error free. You use the Service and rely on its replies at your own judgment.

Limitation of liability

To the extent allowed by law, we are not liable for indirect, incidental or consequential losses, or for loss of data, profits or goodwill. Our total liability to you for any claim relating to the Service is limited to the amount you paid us in the 3 months before the claim arose. Nothing in these Terms limits liability that cannot be limited under Indian law.

Indemnity

You agree to compensate us for losses and costs, including reasonable legal fees, arising from your breach of these Terms or misuse of the Service.

Governing law and disputes

These Terms are governed by the laws of India. Please contact us first so we can try to resolve any concern informally. If a dispute cannot be resolved within 30 days, the courts at [City, State] have exclusive jurisdiction, subject to any rights you have under the Consumer Protection Act, 2019.

Grievances

Complaints about the Service or content can be sent to our Grievance Officer, [Grievance Officer Name], at privacy@mytruebestie.com. We acknowledge complaints within 24 hours and resolve them within 15 days, as required by the IT Rules, 2021.

Changes to these Terms

We may update these Terms from time to time. We will update the "Last updated" date and tell you on WhatsApp about important changes. Continuing to use the Service after changes take effect means you accept them.

Contact

[Registered Business Name], [Registered Address]. Email support@mytruebestie.com, phone [Support Phone], WhatsApp +91 XXXXXXXXXX. See also our contact page.