Who we are
My True Bestie (the "Service") is an AI companion that chats, exchanges voice notes and takes voice calls with users on WhatsApp. The Service is operated by [Registered Business Name], [Registered Address] ("we", "us", "our"). For the purposes of the Digital Personal Data Protection Act, 2023 ("DPDP Act"), we are the Data Fiduciary for the personal data described in this policy.
This policy explains what personal data we collect, why we collect it, who we share it with, how long we keep it and the rights you have. It applies to the Service on WhatsApp, to voice calls, to payments, and to this website at mytruebestie.com and mytruebestie.in.
Information we collect
We collect only what we need to run your conversations, keep the Service safe and process payments.
| Data | How we get it | Why we need it |
|---|---|---|
| WhatsApp phone number and WhatsApp profile name | Sent to us by WhatsApp when you message us | To identify your account, reply to you and allow one free trial per number |
| Name, gender and date of birth | You tell us during onboarding | To confirm you are 18 or older, address you by name and match your friend to your age group |
| Friend preference (male or female) | You choose during onboarding | To set up your AI companion |
| Text messages you send and the replies you receive | Your chats on WhatsApp | To generate replies and keep the conversation going |
| Voice notes | Audio you send on WhatsApp | To convert speech to text so your friend can understand and reply |
| Call audio | Live voice calls you start | Processed in real time for speech to text and voice replies. We do not keep recordings of calls. |
| Memory notes and conversation summaries | Created automatically from your chats | So your friend remembers key details such as your job, hobbies, family and routine |
| Usage and billing data: plan, message credits, call minutes, call duration, payment status, order and transaction IDs | Generated by the Service and by Razorpay | To apply your plan, track credits and minutes, send receipts and handle refunds |
| Support and grievance messages | When you write to us by email or WhatsApp | To answer your request |
| Basic technical logs (time, error and delivery status) | Our servers and providers | Security, fraud prevention and fixing problems |
Payment details. Card numbers, UPI IDs, bank account details and similar payment information are entered on Razorpay's secure checkout and handled by Razorpay. We never receive or store them. We receive only the payment status, amount and reference IDs.
We do not ask for, and you should not share, sensitive details such as passwords, bank PINs, OTPs or government ID numbers in chat.
How we use your information
- To provide the Service: generate chat replies, understand voice notes, reply with voice, and run live calls.
- To give your friend memory: store short notes about you so it can recall them in later conversations.
- To verify age and eligibility, and to allow one free trial per phone number.
- To manage plans, credits and call minutes, send payment links, confirm activation and process refunds.
- To send service messages on WhatsApp, such as trial end notices, low balance warnings and receipts.
- To send a small number of friendly check-in messages if you go quiet (at most 2 a week, stopping after 3 weeks without a reply). You can stop these at any time by replying STOP.
- To keep the Service safe: detect abuse, prevent fraud and enforce our Terms and Guidelines.
- To comply with law, including tax, accounting and lawful requests from authorities.
We do not sell your personal data. We do not use your chats for advertising, and we do not share them with advertisers.
Consent and legal basis
We process your personal data on the basis of your consent, which you give when you start the Service on WhatsApp and accept our onboarding notice, and for legitimate uses permitted under Section 7 of the DPDP Act, such as complying with law and responding to legal claims.
You can withdraw consent at any time by sending DELETE MY DATA on WhatsApp or by emailing us. Once you withdraw consent we stop processing your data and delete it as described in our Data Deletion Instructions, except for records we must keep by law. Withdrawing consent means we can no longer provide the Service to you.
Where your data is processed
Our servers are located in India where possible. Some providers, such as Meta and Google, may process data on servers outside India. Any such transfer is made in line with the DPDP Act and to countries not restricted by the Government of India, with safeguards provided in the provider's terms.
How long we keep data
| Data | Retention |
|---|---|
| Messages, voice note transcripts, memory notes and profile details | Deleted automatically 3 months after your last activity, or sooner if you ask |
| Voice note audio | Deleted after it has been transcribed, normally within 24 hours |
| Live call audio | Processed in real time and not recorded or stored |
| Payment and invoice records | Kept for the period required by tax and accounting laws, usually up to 8 years |
| Phone number marker for the free trial | Kept as a one-way hash so the trial cannot be claimed twice, even after deletion |
| Technical logs | Up to 90 days, unless needed to investigate abuse |
How we protect your data
- Encryption in transit (HTTPS/TLS) between WhatsApp, our servers and our providers.
- Encrypted storage and backups for our database.
- Access limited to authorised staff who need it, protected by strong passwords and two-factor authentication.
- Only short summaries and recent messages are sent to the AI, never your full chat history.
No system is perfectly secure. If a personal data breach affects you, we will inform you and the Data Protection Board of India as required by the DPDP Act.
Your rights
Under the DPDP Act you have the right to:
- Access: get a summary of the personal data we hold about you and how we use it.
- Correction and update: fix inaccurate or incomplete data, such as your name.
- Erasure: ask us to delete your data. See Data Deletion Instructions.
- Withdraw consent at any time, as easily as you gave it.
- Grievance redressal: complain to our Grievance Officer, and if unsatisfied, to the Data Protection Board of India.
- Nominate a person to exercise these rights for you in case of death or incapacity.
To use any of these rights, message us on WhatsApp or email privacy@mytruebestie.com. We may ask you to confirm the request from your registered WhatsApp number. We respond within 30 days at most.
Children
The Service is only for adults aged 18 and over. We check age from the date of birth you give at onboarding and do not continue if you are under 18. We do not knowingly process personal data of children. If we learn that a user is under 18, we close the account and delete their data. If you believe a child is using the Service, please contact us.
AI and automated processing
All replies in chats, voice notes and calls are generated automatically by AI. No human reads your chats in the normal course of the Service. Authorised staff may review specific conversations only when needed to handle a support or grievance request you raise, to investigate a reported safety issue or abuse, or to comply with law.
AI can make mistakes. Do not rely on your AI friend for medical, legal, financial or other professional advice.
Grievance Officer
In accordance with the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the DPDP Act, our Grievance Officer is:
- Grievance Officer
- [Grievance Officer Name]
- Company
- [Registered Business Name]
- Address
- [Registered Address]
- privacy@mytruebestie.com
- Phone
- [Support Phone]
- Hours
- [10:00 AM to 7:00 PM IST, Monday to Saturday]
We acknowledge complaints within 24 hours and resolve them within 15 days of receipt. If you are not satisfied with our response, you may approach the Data Protection Board of India.
Changes to this policy
We may update this policy when the Service or the law changes. We will change the "Last updated" date above and, for important changes, tell you on WhatsApp before they take effect.
Contact us
Questions about privacy: privacy@mytruebestie.com. General support: support@mytruebestie.com. You can also reach us on WhatsApp at +91 XXXXXXXXXX or visit our contact page.