My True Bestie

Cancellation and Refund Policy

How cancellations and refunds work for My True Bestie plans and call packs.

Last updated: 21 October 2026

Summary

My True Bestie sells digital credits and call minutes. Plans are one-time payments that do not renew automatically. We refund failed, duplicate and undelivered payments in full within 5 to 7 business days.

Cancellation

  • There is no subscription to cancel. Each plan or call pack is a separate, one-time payment made through a Razorpay link, and nothing is charged again unless you choose to pay.
  • You can stop using the Service at any time. Simply stop messaging, or send STOP to stop reminder messages.
  • If you paid by mistake, tell us within 24 hours and before using any of the purchased credits or minutes, and we will cancel the purchase and refund you in full.

When you get a refund

You are entitled to a full refund when:

  • Payment failed but money was debited: the amount left your account but the payment was not confirmed to us. Such amounts are usually reversed automatically by your bank or Razorpay; if not, we refund them.
  • Duplicate payment: you were charged more than once for the same order.
  • Service not delivered: your credits or minutes were not activated within 24 hours of a successful payment, and we could not fix it after you told us.
  • Account closed by us without a breach: we refund unused paid credits and minutes on a pro rata basis.
  • Accidental purchase: reported within 24 hours, with no credits or minutes used.

What is not refundable

  • Message credits or call minutes that have been used, in whole or in part, except as listed above.
  • Unused message credits after the plan period ends.
  • Purchases on accounts closed for breaking our Terms or Guidelines.
  • Dissatisfaction with the content of AI replies, since the 48-hour free trial lets you try the Service before paying.
  • Interruptions caused by your own phone, network or WhatsApp account. If a call drops because of an issue on our side, we restore the minutes lost.

How to request a refund

  1. Send us a message on WhatsApp at +91 XXXXXXXXXX or email support@mytruebestie.com with the subject "Refund request".
  2. Include your WhatsApp number, the payment date and amount, and the Razorpay payment ID (starts with "pay_") or UPI reference number.
  3. Tell us briefly what went wrong.

Please request a refund within 30 days of the payment. We reply within 2 business days.

Refund timeline

Once a refund is approved, we start it through Razorpay within 2 business days. The money reaches your original payment method (the same UPI account, card or bank account) within 5 to 7 business days, depending on your bank. We send a confirmation with the refund reference on WhatsApp.

Chargebacks

Please contact us before raising a dispute with your bank. Most issues are solved faster directly with us. If a chargeback is raised, we may pause the related credits while it is reviewed.

Contact

[Registered Business Name], [Registered Address]. Email support@mytruebestie.com, phone [Support Phone]. See also our Shipping and Delivery Policy and Terms of Service.